Terms of service

These terms apply between Arrivo, Valletta, Malta (“Arrivo”, “we”) and the business or person who signs up for an Arrivo account (“you”). By creating an account you agree to them.

The service

Arrivo provides online guest check-in, tourist-tax calculation and collection, an arrival guide and a TV welcome screen, connected to the booking systems and payment providers you choose. We may improve or change features over time and will tell you in advance about changes that reduce what you get.

Plans and billing

• New accounts start on the Free plan: one property and one TV screen, free for as long as you use it. No card is needed.
• More properties are billed per property, yearly in advance, at the price on the pricing page when you subscribe. Prices exclude VAT, which is added where it applies.
• You can add properties at any time and pay for the rest of your billing year straight away. If you remove some, the unused part becomes credit on your account.
• 14-day money-back guarantee: if you cancel within 14 days of your first payment, we end the plan straight away and refund that payment in full. This applies once per account. After that, cancelling stops the plan renewing at the end of the year you have paid for.
• If you have more properties or TV screens than your plan includes, you can still see everything and remove properties or screens, but other changes need a plan that fits. Guest check-in and TV screens keep working.
• Plan limits (properties and TV screens) are shown on the pricing page.

Payments from guests

Guests pay into your own account with your payment provider. Arrivo is not a payment service provider, does not hold guest funds and charges no transaction fees. Your provider’s own terms and fees apply to those payments.

Your responsibilities

• You are responsible for your tax obligations, including registering on the Eco Contribution Portal and filing returns.
• Arrivo calculates amounts from the information in each booking and the rates we publish in the app. Check them; we do not give legal or tax advice.
• You are the controller of your guests’ personal data and must have a lawful basis for collecting it.
• Keep your login details and API keys safe, and tell us straight away if you think they have been misused.

Integrations

Integrations marked “available on request” or “planned” depend on access from the third-party provider. We will tell you honestly how long we expect it to take, but cannot guarantee that a provider grants access.

Availability and liability

We work to keep Arrivo available and your data safe, but the service is provided without a guarantee of uninterrupted operation. Our total liability is limited to the fees you paid in the 12 months before the claim, except where the law does not allow a limit.

Ending your account

You can close your account at any time. We can suspend or close accounts that break these terms. After closure you can export your data for a period set out in the final terms, then we delete it, unless we must keep it by law.

Law

These terms are governed by the laws of Malta, and the courts of Malta have jurisdiction.

Contact

Questions about these terms: [email protected].